NLP Chatbot

An intelligent natural language processing bot for automated customer service escalation.

AI Chatbot visualization

Project Overview

Deployed on a massive global e-commerce site, this NLP agent handles over 40% of tier-1 support queries without human intervention. By integrating intent recognition and sentiment analysis via modern Transformer models, it provides human-like, contextual responses.

Technologies Used

  • Python / PyTorch
  • HuggingFace Transformers
  • React (Widget interface)
  • FastAPI
  • Dialogflow Fallback